Frequently Asked Questions
Who would most enjoy Deva World?
How does Deva World support people with significant dementia?
I'm a caregiver. How do I start playing Deva World with a loved-one?
Step 1. First, Join. As an account holder, your first month is free, and no credit card is needed. (We’ll prompt you to subscribe after that.)
Step 2. Go to the Deva Dashboard, your admin portal and set up a profile for your player’ (the “player” is the person you care for). Here, you can add media to their player-profile, for example, you can upload their photo, and drag and drop meaningful photos into the photo album. Each time you open Deva World, you’ll find them, ready for you to use.
Step 3. Now you are going to download Deva World from your App Store. On your tablet (remember, Deva World is for tablet only), head to the App store (for iPad), or the Google Play Store (other tablets). Use the ‘search’ function to find the Deva World. It’s a free dpownload. Deva World should now be on the home screen (look for the blue and orange ‘D’ symbol)
Step 4. Tap open Deva on your tablet, and sign in (use your ‘join’ email and password).
Step 5. The next screen after sign-in displays the loved-one’s player-profile. If you are a care professional, you may have more than one player-profile to choose from. In this case, scroll to find the loved one’s player-profile, and select. ). Deva begins.
Yay, you are up and running!
(Make sure your tablet is always connected to wifi)
How do I add a player(s), and customize their Deva World?
Do I need to set up a player-profile for myself as the caregiver?
What is the cost of a subscription - what features come with it - how do I opt out?
When you ‘join’ you start a one-month free-trial. You then set up the loved-one’s player-profile and can play with him/her as often as you wish. After one month, we send you a notice inviting you to subscribe. Subscription cost is based on the number of player-profiles.
- For care providers with multiple player-profiles, we offer tiered pricing. Please reach out to us directly by filling out this form or email us at firstname.lastname@example.org
- For individuals, the cost is $20 dollars per month (at 5 sessions per week, that’s 50c per session).
Features of your subscription:
- Player customization (eg meaningful photos) are uploaded via the Dashboard. Current customization features are being expanded. Your subscription includes these and other future enhancements.
- Unlimited-Free-Shares with your care circle.
Nominate family, friends, volunteers and care professionals to be part of your care circle, and share Deva with them. To set this up, go to the relevant player-profile page on the Dashboard. An email invitation is sent. If they agree to share, they then join up, download the app, and they’re good to go.The beauty of this feature is that Deva goes wherever and to whomever you wish. For example, you can send Deva to your day-activities center, a hospital or an assisted living community.
- Data analytics
- Your subscription provides you with rich analytics about player sessions. You can track play history and caregiver comments. These insights can be shared via the Dashboard with your care circle.
- Expansion of Deva World
- New scenes
- New objects and interactions within scenes
- increased customisation opportunities (Uploading content relevent to your player to increase meaning and engagement)
- Multilingual versions are coming.
- New activities (note: some activities may be provided by companies external to Mentia. Their bespoke services, should you wish to use them, may have an additional cost).
The opt-out button, which removes your subscription, is located on the loved-one’s player-profile (on your dashboard). An alternative to opting-out is to hand over the subscription to another person in your care circle. You can do this from the same place. Note that ‘opting out’ of a subscription is not the same as cancelling your account. To cancel your account, go to the ‘my account’ page on the Dashboard. Cancelling your account removes both your details and those of the loved-one(s). If you want Deva to be continued by the loved-one, but no longer want to be responsible for the subscription, make sure you ‘hand over’ first. Once you account is cancelled, some information may remain on our servers. If you would like it to be permanently deleted, please write to us at email@example.com
What is a care circle? And what is shared with the care circle?
A ‘Care Circle’ is a great way to involve others and share the caregiving load. Typically, the care circle is made up of family, friends, volunteers and care professionals. Sharing is free and unlimited, providing authorisation has been given by the admin-caregiver.
Care circle members can play Deva with the loved one, using their own tablets, and access the Dashboard to see the loved-one’s play history.
Setting up a care circle
Remind your circle that in order to have access they must first accept the email invitation. The admin-caregiver generates this with a simple click from the loved-one’s player profile on the Dashboard. (Look for the “share” button on the loved-one’s player-profile.) Once sharing is mutually agreed, the new member then “join”s via our website.
What is shared?
Each authorised Care Circle member can access the loved-one’s player-profile, including player history and the “Players shared with me” list. And they share the Deva World program, itself, which they will receive on their own tablet device.
1. Play history
Care Circle members have access to the loved-one’s play history. They can see who played with the loved-one, how long play lasted, the most visited and active places, and caregiver comments.
2. Deva World
The beauty of this Care Circle feature is that it allows Deva to go wherever and to whomever you wish. For example, have Deva available for your loved-one when they visit a day-activities center, become an in-patient in hospital, or join an assisted living community. Care circle members in such places will need to join, download the app (for free on their tablets) and go to the dashboard to find their loved-one’s profile. Once done, they will be able to play with the loved-one’s personalised Deva World environment.
3. Care circle members can see who else is in the care circle.
4., Subscription costs.
When it’s time for a different caregiver to take responsibility for billing, easily hand-over the administrator privilege with a single click. We call this a “hand-over”. A single click from the loved-ones’ player profile is all that is required. An email is then sent to the nominated person. If they agree, they then become the person responsible for billing and care circle invitations.