Privacy Policy

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Regarding this web site (www.mentia.me), we do not collect any personal information apart from the one which are necessary to perform some marketing action, like using forms to contact us, with opt-out options. This site is built on a standard WordPress, with all plugins always updated. Like many sites, we monitor our website and collect information using trackers such as Google Analytics.

Regarding our different dashboards: we have three servers, according to where our clients are located. We have one server in Australia, for our Australian customers, one in France for our European customers, and one in Canada for our North American customers. Those three servers are totally independents, and there is no connection between them.

We do not market, disclose or share our data with third parties. To use the App and Dashboard, you must be a professional customer. Our subscription service is managed by us directly for professional accounts.

Once you are a subscriber, we update you on the App’s progress, and offer you customer support, for which we require standard contact details including name and email address.

The person responsible for the subscription (“the Subscriber”) holds administration rights of the account and is responsible for filling out Player profile(s). We do not require, nor store any clinical information pertaining to the Player. For instance, we do not collect descriptions of a Player’s medical diagnosis, nor their clinical notes, nor information about any medications they may require. Subscribers, at their discretion, can invite people within the Player’s care circle (“Others”) to share the App on Other’s own tablet, along with any customized content linked to the Player, at no additional cost. For those individual carers, we collect nothing more than an email and a password, which is encrypted using state of the art robust encryption algorithms.

This free service has been instituted to support Players’, Subscribers’, and Others’ diverse care arrangements and respects caregivers’ loads.